customer service charter

At Bizwear we are constantly striving to improve our service levels and forge closer relationships with all of our customers.

This Service Charter is an expression of our commitment to improving our service and communication with you.

Our Service Charter sets out the standards you can expect from us, explains how you can obtain information and how to let us know if you have concerns, and offers advice on how you can help us to serve you better.

The hallmark of our Service Charter is our promise to provide consistently professional and high-quality service. This means that at all times:

• You will be treated with courtesy and consideration at all times and our staff will be helpful
• Your questions and needs will be attended to promptly and precisely
• We will treat all customers as individuals and treat them with respect in a friendly, caring manner
• We will exercise the utmost integrity in providing services
• We will continuously review and improve our service delivery processes and standards
• We will not disclose any information about you without your consent, except as permitted by law
• Our service commitment applies to everything we do and we endeavor, at all times, to stay true to our promises and provide the best possible service to our customers.

If you have a complaint about Bizwear's service we want to know about it. We view complaint resolution as an important part of our continuous improvement process.

We believe that the most effective and fastest way to resolve a complaint and achieve customer satisfaction is to deal with the issue at the point where the service was provided, however you can also make a complaint:

Via email on uniforms@bizwear.com.au
Via phone on Aust 1300 363 265 or NZ 0800 88 00 53
Via mail to PO Box 129 Bayswater Victoria, 3153, Australia